Phone Number (803) 354-3500
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Shipping - Warranty

VapingZone-Online Electronic Cigarettes Store

378 Columbiana Dr.

Suite 4

Columbia, SC 29212  

803-354-3500

Monday - Friday  10am to 6pm EST

Saturday 10am to 5pm EST

   

Shipping Policy

Shipping to U.S Domestic Addresses

and US Military Addresses

AE - Armed Forces Europe, Middle East, Africa and Canada
AA - Armed Forces Americas
AP - Armed Forces Pacific


Additional shipping charges will apply on Nic., PG, VG

orders under $20 USPS Shipping charge $3.99

orders under $50 USPS Shipping charge $4.99

orders under $80 USPS Shipping charge $5.99

orders under $120 USPS Shipping charge $5.99

orders under $200 USPS Shipping charge $7.99

orders From $200 To $300 USPS Shipping charge $9.99

orders From $300 To $400 USPS Shipping charge $19.99

orders From $400 To $500 USPS Shipping charge $24.99

orders From $500 To $1000 USPS Shipping charge $29.99

orders From $1000 To $2000 USPS Shipping charge $50

orders From $2000 To $3000 USPS Shipping charge $75

orders From $3000 To $4000 USPS Shipping charge $100


International Shipping

Starting at $9.99 per order 


 

CUSTOMER IS RESPONSIBLE FOR RE-SHIPPING CHARGES ON PACKAGES RETURNED FOR ANY REASON! 

 


 

Shipping Time -- Most orders received before 2:00PM EST will ship the same day, provided the product ordered is in stock.

Most orders received after 2:00PM EST will ship the next business day. Orders are not processed or shipped on Sunday. We can not guarantee when an order will arrive.

Consider any shipping or transit time offered to you by VapingZone or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.


 

Returns, Warranty, and Exchanges

 

NO returns will be accepted without an RMA number issued by Vapingzone.com.  Please read and understand our warranty and return policy before placing an order.

 

We will gladly accept the return of products that are defective due to defects in manufacturing and/or workmanship (see below).  Vapingzone does not make any claim as to fitness for any particular purpose. 

 

Proper handling for e-liquid, batteries and electronic devices containing on/off switches to make batteries active/inactive,  must be adhered to at all times to prevent harm.  Keep all items out of the reach of children.

 

  • NO REFUND ISSUED ONCE AN ORDER IS SHIPPED
  • NO REFUNDS OR RETURNS ON E-LIQUID
  • NO WARRANTY ON ATOMIZERS, CARTOMIZERS, CLEAROMIZERS OR TANKS
  • EXCHANGE PARTS WILL NOT BE SENT UNTIL THE ORIGNAL PART IS RETURNED TO US WITH AN RMA NUMBER ISSUED BY US AND THE ITEM IS EVALUATED BY VAPINGZONE.  THE CUSTOMER IS RESPONSIBLE FOR PAYING TO SHIP A DEFECTIVE ITEM TO VAPINGZONE  FOR WARRANTY REPLACEMENT.  THE REPLACEMENT WILL BE RETURNED TO THE CUSTOMER AT THE EXPENSE OF VAPINGZONE.COM.*
  • THE DEFAULT WARRANTY PERIOD FOR ALL PRODUCTS IS 15 DAYS FROM THE DATE SHIPPED UNLESS OTHERWISE SPECIFIED IN THE PRODUCT DESCRIPTION.
  • PLEASE TEST ALL PRODUCTS UPON RECEIPT. THE WARRANTY PERIOD EXPIRES WHETHER YOU TEST IT OR NOT.

*Products that are functional, not sold by VapingZone, determined to be out of warranty or damaged by misuse, negligence, abuse or (ADH) accidental damage due to handling, will be sent back without exchange. Our customary shipping charges will apply. 

 

Eligibility for repairs or exchanges are limited to products determined to have manufacturing defects or premature failure at the sole discretion of Vapingzone.

 

Products that are damaged through misuse, negligence, abuse, (ADH) accidental damage due to handling, modified and/or repaired by anyone other than VapingZone, are not eligible for exchange.

 

Please contact us if you feel you have a defective product by sending a detailed email to [email protected] and include your order number.  Instructions will be provided after we receive your request. 

 

The RMA number you receive from [email protected]  must be clearly written on the outside of your package.  Shipping fees are non-refundable.

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